FAQs

  • Care Instructions:

All items are handmade with love and should be handled with care. Please hand wash only with cold water and mild soap and hang to dry.  

I am  not responsible for any damages that may be caused by wash and wear. 

  •  Turn Around Time (TAT)

 TAT time is up to 35-38 business days, which does not include weekends or holidays. The TAT time reflects the amount of time it takes to process and hand make each and every item. I take my time making sure each item is made perfectly before sending it off to its new owner. Some categories/ items have a TAT of up to 42/45 business days which is noted. 

This time also does not reflect the amount of time it may take for shipping. Please allow an additional 2-5 days once shipped for your package to arrive. 

Please allow for the full TAT time to occur before emailing us with any questions. 

  • Ready to ship items:

All ready to ship items ship within 1-2 business days. Please note that if a ready to ship item is purchased with an item that has a TAT time of 15-21 business days it will ship within our normal TAT. All RTS items will be listed under our RTS category. 

  •  Returns and Exchanges:

 Unfortunately I do not offer any refunds, returns nor exchanges for our items. I am not responsible if the wrong size/item is ordered. I do check each item for flaws many times before it is packaged and shipped. 

If there is a mistake on my end that has been made please contact me via email at tutifulcreations@gmail within 24 hours of receiving your order and please include your name, order number and concerns so I can properly address the issue (pictures may be asked for) and I will address the issue accordingly. 

 However  no refunds will be given on items that were ordered in the wrong size or on any custom order. If you are ever unsure of your order please double check sizing and email me within 24 hours of placing your order to change sizing. If it is changed once and needs to be changed again an additional fee will occur. 

 I want all of my customers to be happy with their items and love them as much as I loved making your items. 

  • Shipping:

Please allow 2-5 business days for your package to arrive. You will receive a tracking number from USPS through the email you ordered with once your package is on its way.  I am not responsible for any packages once they are dropped off at the post office. This includes lost or damaged packages. (No refunds will be given for lost or damaged packages). 

Any items that are shipped back to me due to the wrong address will be invoiced for an additional shipping fee for re-shipment. No refunds will be given for items that are sent back to me. All orders will be reshipped pending the additional shipping fee.

Route Shipping Insurance is an option at checkout for added insurance on all orders. If you remove this you are fine with your order shipping without insurance. 

ADDRESS CHANGES: 

For any reason you will need a change of address request you will need to pay a signature request fee. This helps to protect myself. I will only do this once per order. I am not responsible for any lost or damaged packages sent to incorrect addresses provided by customer. 

 

All sale items will ship within the normal TAT time of  35-38 business days. Any RTS items will ship within 2-3 business.